How It Works
MyAgency Guide is a Public Guidance System that applies agency services and rules to individual situations and explains how they apply — using AI contained by defined, agency-controlled boundaries.
MyAgency Guide does not replace policy, judgment, or authority. It applies the agency’s own source of truth and guidance logic to individual circumstances, then translates that logic into plain English people can act on.
The agency remains in control of what guidance is provided, where it applies, and when staff involvement is required.
The Stack
This is how a Public Guidance System applies agency services and rules — within defined boundaries — to deliver clear, situational guidance in plain English.
Public Experience
MyAgency Guide lives on the agency’s website or mobile app, where people receive guidance and next steps based on their situations.
The experience is designed for clarity and direction — helping people understand what applies to them and what to do next.
Bounded AI — Application & Translation
AI is used to apply agency guidance logic to individual circumstances and translate it into clear, plain-English explanations.
AI operates only within defined jurisdictional and policy boundaries and defers when a situation requires staff involvement or formal determination.
Agency Guidance Logic
The reasoning the agency uses to interpret its rules and services in practice — what applies, when it applies, and why.
This logic reflects how policy is intended to work in real situations and ensures guidance is applied consistently.
Agency Source of Truth
The laws, regulations, requirements, and services the agency publishes and stands behind.
This is the authoritative foundation for all guidance MyAgency Guide provides. Nothing is added, inferred, or substituted.
Boundaries
Jurisdictional Boundaries
MyAgency Guide provides guidance only within the authority of the agency and the programs it administers.
Guidance is limited to the services, rules, and jurisdictions the agency defines. Situations that fall outside those bounds are clearly identified and deferred to staff.
Policy Boundaries
Guidance reflects policy as written and intent as designed.
MyAgency Guide does not invent interpretations, make discretionary judgments, or replace human judgment. Where policy requires discretion, review, or formal determination, MyAgency Guide surfaces that need and directs people appropriately.
Non-English Language Support
Language support follows agency policy.
Where agencies provide authoritative guidance in additional languages, MyAgency Guide uses AI to translate agency services, rules, and guidance logic into clear, situational guidance in those languages.
Guidance in any language is governed by the same boundaries, controls, and accountability standards as guidance provided in the agency’s primary language.